TERMS & CONDITIONS
These conditions govern all bookings made with APN Hotel Group Ltd trading as The Bells
Serviced Apartments registered in England under number 10652999 whose registered
office is at 1 Commercial Court, Briggate, Leeds, West Yorkshire, LS1 6ER.
You accept these conditions yourself and on behalf of all members of your party whether
you are booking as a guest or on behalf of others. In addition by visiting or using our
website you agree to comply with the Site Terms.
Interpretation
(1). Definitions: In these conditions the following definitions apply:
TBSA/us/we/our: The Bells Serviced Apartments
The Booker/you/your/guest: The person using services provided by TBSA
The Group/Group Bookings: A booking of two or more apartments in the same property or
a number of properties made as one booking across the APM group.
The Supplier: The operator of property/properties/accommodation not operated by TBSA
Booking Conditions: The payment and cancellations terms applicable when booking TBSA
Offline: A booking/enquiry made with TBSA, via telephone, live chat or via email.
Online: A booking/enquiry made with TBSA via any third party booking websites
Property: The physical building being provided for your accommodation.
Apartment: To the specific apartment provided within TBSA property for your
accommodation
Visitors: People visiting the person/people staying in apartments provided by TBSA.
TBSA Operated Properties booked “offline”
(2). Your Booking
1 Any booking, made offline, will only come into existence when your confirmation has
been dispatched by us. Upon completing your booking and receiving your confirmation you
enter into a contract with TBSA on our stated terms and conditions.
2 Restrictions may apply in certain locations including, but not limited to, minimum night
stay, reason for stay and age restrictions; you will be advised of these at the time of
booking where applicable. We reserve the right to refuse any booking at any time.
3 All guest names and contact telephone numbers are required at the time of booking
including whether they are adults or minors.
4 As soon as your confirmation is received, please check the details carefully. If anything
is not correct you should tell us immediately. However, we regret we cannot accept any
liability if we are not notified of any inaccuracy in the documentation. If there is an error in
the confirmation or requested invoice, we reserve the right to correct it as soon as we
become aware of it and will do so within 7 days of issue of the confirmation or invoice or, if
your arrival date is within 7 days of booking, no later than 24 hours before your arrival
date.
(2.2). Special Requests
We will endeavour to do everything we can to help guests with special requirements.
Please ensure we are made aware in writing, of any special requirements at time of
booking so we can help you select the most suitable apartment for your needs. Although
we will endeavour to meet any reasonable requests no guarantees can be given that any
request will be met. Conditional bookings cannot be accepted i.e. any booking which is
specified to be conditional on the fulfilment of a particular request.
(2.3). Group Bookings
Special conditions may apply and these will be advised at the time of booking.
Cancellation charges and notice periods may differ to those in clause 4.8/4.9 and will be
advised at the time of request.
(2.4). Payment
Payment is required in full at the time of check-in plus a £250.00 pre-authorised card
deposit unless otherwise agreed. If payment is not authorised or paid in full we reserve the
right to suspend or cancel any booking made.
Payment should be made in Pounds Sterling by Credit or Debit card. There is no
transaction fee on Visa Debit Card or Maestro/ Solo payments. Credit card details must
match the security checks. We may pass your debit/credit card details to a third party to
process any payments. Credit card fees are not refundable in any circumstances. Bank
Transfers are accepted but bookings must be paid in full 7 days in advance of the booking
date (bank details are available on request).
Non-refundable booking payments may be taken at any time from when the booking is
made up to the date of stay.
(2.5). Security Deposit
A Security Deposit of £250.00 minimum to cover “additional charges “ (see clause 12),
including breakages, damages, extra cleaning and further accommodation charges
incurred during your stay, may be taken and you will be advised whether this is payable at
the time of booking or on arrival at the apartment.
(2.6). Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of booking and/or upon arrival
at the apartments to cover “additional charges “(see clause 12). These charges will be
deducted from any Security Deposit held or from a debit/credit card supplied and any
balance on the security deposit will be authorised to be refunded on your check-out date,
please note that the funds are held with WorldPay and not with ourselves, and funds can
take between 3 – 10 working days to be returned. A written statement of the “additional
charges” will be sent to you on departure upon request.
(3). Pricing
The rates we advertise are to the best of our knowledge correct at the date of publication
but we reserve the right to change any rates from time to time. Prior to the booking being
confirmed rates quoted are based on the rates prevailing at the time but are subject to
change dependent on events being held within the city or the night of the week.Once a
booking has been confirmed we will not change the rate quoted unless you amend the
booking or our cost of supplying the accommodation changes as a result of tax changes or
currency fluctuations beyond our control. VAT is charged at the rate in force at the time of
booking.
(4). Changes, Extensions and Cancellations
1 All requests for changes, extensions and cancellations must be made in writing via
email or you will be liable to pay us the full amount of the booking.
2 Changes; If you wish to change any detail of your confirmed booking we will do our
best to make the change subject to an administration fee of £50 plus VAT per
booking which will be payable to us once any change has been made together with
any other resulting costs which may result in an increase or decrease in rate
depending on the date and length of stay. Changes to the arrival date to later than
the original date confirmed will be treated as a cancellation under Clause 6/7/8/9
below. All changes of date are subject to availability. Should any change be
rejected, the original booking will be re-instated. Name changes will not incur any
charges or administration fee. Changes to the departure date which result in a
reduction in the length of stay will be subject to the full booking rate.
3. Extensions; If you wish to extend a stay please give us as much notice as possible
in order to facilitate your request. All extensions are subject to availability.
4 Where notice to extend a stay has been given, we reserve the right to take all
additional payments and charges from any credit/debit card used to make the
original booking.
5 TBSA reserves the right to treat an early departure or reduction in the number of
nights or apartments booked as a cancellation and apartments may be re-let and
cancellation charges will apply. Non-arrivals will be treated as a cancellation and
you will not be entitled to any refunds.
6 Transaction fees are not refundable in the event of a cancellation.
7 Cancellations; Cancellations requested 7 days prior to check-in will not occur any
charge unless your booking is non-refundable, please see 2.4.Booking agents offer
different cancellation policies, TBSA will do their best to agree to their terms, please
see below.
8 Notice Period; cancellation charges relate to the arrival date and when we are
notified of the cancellation and will determine the cancellation charges incurred
according to the scale below.
• 7 days or less notice from the check-in time of 11am on the first day of arrival will be
charged at 100% of your total booking fee.
• Various booking agents that TBSA works in accordance with offer variants of
cancellation policies.Certain booking agents will allow guests who book with us a 1 hour
free cancellation window from when the reservation is made to cancel without being
subject to a fee.TBSA can not guarantee this for all booking agents and this should be
checked with your booking agent at the time the reservation is made.
• For bookings longer than 30 nights additional deposits and cancellation fees apply.
Notice period for changes and cancellations is 14 days or more.
These notice periods also apply to early departure, postponed arrival or reduction in the
number of minimum night’s stay.
For group bookings the minimum notice period and the cancellation charge per apartment,
regardless of length of stay, is the same as for stays of 30 nights or more.
(5). Changes by Us
1 We do not expect to have to make any changes to your booking however
occasionally bookings have to be changed, cancelled or errors in information or
other details corrected and we reserve the right to do so. If this does happen, we
will contact you by telephone or email where reasonably possible. If a change has
to be made or your booking has to be cancelled we will, if possible, offer you an
alternative apartment of similar type and standard in a similar location for the same
period. If the alternative apartment is advertised at a lower price, you will receive a
refund of the price difference. However, if the alternative apartment is at a higher
price the new price will be payable. If TBSA has no alternative apartments available
and you have booked through a travel agent, we will to the best of our ability
attempt to relocate you to another hotel but this cannot be guaranteed and depends
on the other hotel’s rates and availability. If you do not wish to accept a change or
any alternative apartment offered or we cannot offer you a suitable alternative
apartment, you may be entitled to cancel your booking and receive a refund unless
this is the result of an Event beyond our Control – see below. You should tell us as
soon as possible whether you wish to accept any change or alternative apartment
offered or alternatively if you want a refund.
2 Events beyond our Control include but are not limited to the following: act of God,
outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of
any government or authority (including but not limited to refusal or revocation of any
licence or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic,
interruption or failure of a utility service (including but not limited to electricity, gas,
water or telecommunications), renovations and building work undertaken at the
property or in the local area, strikes, lockouts or boycotts, embargo, blockade.
(6). Insurance
TBSA does not hold not responsible for the theft and/or damage of your personal
belongings during your stay in any apartment booked. Safes are provided in each
apartment and are used at your own risk. TBSA will not be held liable for forgotten safe
codes or thefts. Therefore you are advised to ensure you have appropriate insurances in
place. In addition you are advised to ensure you have appropriate travel insurance to
cover cancellation and medical expenses.
(7). Website
Reasonable care has been taken to ensure that the content of our website (and/or other
means of promotion or advertising) is correct but it is subject to amendment at any time
without notice. All content on our website (and/or other means of promotion or advertising)
is published in good faith. Given the above factors, we do not warrant that any of the
content on our website (and/or other means of promotion or advertising) accurately or
completely describes any of the apartments. Our website may link to other websites and
we are not responsible for the data policies, content or security of these linked websites.
TBSA reserves the right to refuse online promotions used in conjunction with bookings
made if the promotion has expired and not been removed or updated on the website.
Our website (and/or other means of promotion or advertising) will only have a general
representation of the accommodation shown. Actual apartment size, design, fixtures,
furnishings and facilities may vary. Our website does not constitute and should not be
regarded as a recommendation or endorsement of the quality, service level, qualification
or (star) rating of any accommodations made available.
(8). Liability
1 We are responsible for our own operated apartments, subject to the following
conditions.
2 All warranties, conditions and other terms implied by statute or common law or
otherwise are, to the fullest extent permitted by law, excluded from any contract with
us and these conditions shall apply in their place. However, nothing in these terms
and conditions will affect your statutory rights if you are a consumer. Nothing in
these terms and conditions limits or excludes our liability for death or personal
injury resulting from negligence; or for any damage or liability incurred by you as a
result of fraud or fraudulent misrepresentation by us, or any liability that cannot by
law be excluded.
3 Subject to the limitations set out in these terms and conditions and to the extent
permitted by law, we shall only be liable for direct damages actually suffered, paid
or incurred by you due to an attributable shortcoming of our obligations in respect to
our services, up to an aggregate amount of the aggregate cost of your reservation
as set out in the confirmation email (whether for one event or series of connected
events).
4 However and to the extent permitted by law, neither we nor any of our officers,
directors, employees, representatives, subsidiaries, affiliated companies,
distributors, affiliate (distribution) partners, licensees, agents or others involved in
creating, sponsoring, promoting, or otherwise making available the site and its
contents shall be liable for (i) any punitive, special, indirect or consequential loss or
damages, any loss of production, loss of profit, loss of revenue, loss of contract,
loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating
to the (descriptive) information (including rates, availability and ratings) of the
accommodation as made available on our website, (iii) the services rendered or the
products offered by the supplier or other business partners, (iv) any (direct, indirect,
consequential or punitive) damages, losses or costs suffered, incurred or paid by
you, pursuant to, arising out of or in connection with the use, inability to use or delay
of our website, or (v) any (personal) injury, death, property damage, or other (direct,
indirect, special, consequential or punitive) damages, losses or costs suffered,
incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross)
negligence, willful misconduct, omissions, non-performance, misrepresentations,
tort or strict liability by or (wholly or partly) attributable to the accommodation or any
of our other business partners (including any of their employees, directors, officers,
agents, representatives or affiliated companies) whose products or service are
(directly or indirectly) made available, offered or promoted on or through the
website, including any (partial) cancellation, overbooking, strike, force majeure or
any other event beyond our control.
5 If you are booking for, as or on behalf of a business or business employee, that
business shall indemnify us against all liabilities, costs, expenses, damages and
losses (including any direct or indirect consequential losses, loss of profit, loss of
reputation and all interest, penalties and legal and other reasonable professional
costs and expenses) suffered or incurred by us arising out of or in connection with
your, or your business’s, breach or negligent performance or non-performance of
these terms and conditions. If you are booking for, as, or on behalf of a business or
business employee, our total liability in contract, tort (including negligence or breach
of statutory duty), misrepresentation, restitution or otherwise arising in connection
with the performance or contemplated performance of your booking shall be limited
to the fees paid to us under your booking.
(9.1) Your Accommodation
All apartments are occupied as serviced apartments and are only to be used as temporary
or holiday accommodation for you, or your organisation. They are not for use as the
principal, additional home or residence of guests; you will not be entitled to a tenancy or an
assured shorthold or assured tenancy. No relationship of landlord and tenant is created
and no statutory security of tenure exists now or when the period of occupation ends. If
you or any member of your party fails to vacate at the end of the period you will be
charged the appropriate accommodation charges for the continued period of occupation.
No persons other than the named guests at check-in have the right to use the apartment.
These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection
from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy
under the Housing Act 1988 (as amended). The maximum guests in an apartment is
determined by the number of beds in the apartment. If the maximum number is exceeded
then we may refuse access to the accommodation and/or reserve the right to charge for
additional apartments and guests. See 11(4) for additional guest charge details.
(9.2) Arriving and Departing
The specific arrival and departure policy should be requested at the time of booking and
will be stated on the confirmation email or call. Arrival or late departure may be available
for an additional charge but cannot be guaranteed unless booked from the night before
arrival or for the night after departure. We reserve the right to change check-in times
dependent on time of year at our will.
(9.3) Access to Your Apartment;
Key collection details will be provided to you (via your booker where applicable) prior to
arrival either via email from us or telephone. Many apartments do not have reception
desks and you will be given a code to enter the building and details of key collection once
your booking is confirmed. It is essential that you have this information with you on arrival
and, where notified, contact us in advance to confirm the arrival procedure. Access
Statements are available for all TBSA operated properties; please ask us for a copy at the
time of booking if required.
(9.4) Departure
The procedure for departure will be confirmed on arrival with you or via confirmation email.
Guests are welcome to vacate the premises at any time after check-in up until the proper
given departure time stated in the confirmation email. All keys to apartments must be
returned to either staff of the premises or in the key boxes where they were obtained.
Failure to do so may result in a fine for unreturned keys. See 12.
(10) Facilities and Services
1 Cleaning: Your apartment is cleaned daily unless otherwise agreed by staff. The day
your cleaning is scheduled will be advised on arrival. Weekly housekeeping includes
linen/towel change and general cleaning.
2 Maintenance: Routine maintenance is carried out regularly by our Management team;
however, occasionally we may need access to your apartment to carry out essential
maintenance. We will normally try to give you 24 hours notice except in the event of an
emergency when we require immediate access.
3 SKY TV, If sky is installed in your apartment, premium channels and charges made
through the sky box will be billed from your security deposit taken on check-in.
4 Internet Access: Available complimentary in all apartments. Information about Internet
access will be provided at time of booking and on arrival, we do not accept responsibility
for loss of internet and is provided as an extra not an essential.
5 Security: Guests will be provided with a set of keys and access codes to the property
and the apartment. It is your responsibility to ensure you are in possession of these at all
times and that they are returned at the end of your stay. An additional charge of £250.00
will be made for replacement keys and lock. If we are required to provide access due to
forgotten codes or keys an additional fee of £150.00 will be charged.
This will be taken from your deposit immediately.It is important that a staff member is
informed immediately about loss of keys, and TBSA recommends leaving them in the
security boxes if you are to leave the building for any reason. Guests leaving before the
check-out time where a manager cannot be found on site should leave the apartment keys
in the box in which they were found and to depart the building in your own time.
6 Interruption to services: We will make every effort to ensure that guests enjoy a
peaceful stay, however, we cannot guarantee or be held responsible for any failure or
interruption of services to the apartment or the building, including electricity, air
conditioning, water or any damage to telephone, broadband/ internet and other
communications, including disruption or noise caused as a result of repair works being
carried out in another part of the property or from other guests in the property. Where we
are made aware of such failure or interruption we will endeavour to rectify such services
within a reasonable period of time at our apartments.
7 Guest Services: Our guest services team is available to ensure your stay is as
comfortable and enjoyable as possible. Contact details and working hours are provided on
arrival. We will to the best of our ability try to facilitate guests requests but cannot
guarantee this.
8 Netflix: Netflix is provided on all main televisions in each apartment. This, like the
internet access is provided as an extra not an essential and we will not be held liable for
the service not working.
(11) Guest Responsibility
1 Guests are expected to comply with any regulations for use of the apartment. These
are available on arrival, usually in the Guest Information Folder, in the apartment. If any
guest breaches any of these conditions or the regulations, we reserve the right to request
a guest vacate their apartment immediately without refund and you may be subject to a
charge from your deposit.
2 Smoking: Smoking is not permitted inside any apartments. if we find evidence of
smoking within any apartment – this includes the smell of smoke on any furnishings or
decor or tampering with smoke detection devices – a fumigation fee of £250.00 will be
taken direct from your deposit. Smoking is permitted on balconies if your apartment has
one where an ash tray is provided. This will be pointed out to you on check-in if applicable.
3 Pets: Pets are not allowed in any apartment or apartment building under any
circumstances. Any guests found to be bringing pets into the apartments without
authorisation may be subject to a charge from your deposit.
4 Nuisance: Guests are required to behave in a responsible manner, respect the
apartment and their fellow guests and keep noise to a minimum between the hours of 9pm
and 8am. This includes causing any sort of nuisance or disruption to fellow guests or using
threatening or abusive behaviour towards a member of staff on the phone, in writing or in
person. Guests are not permitted to use the apartment for any illegal or immoral purposes.
An additional charge of £150.00 will be made if the Management team is called out in
response to a nuisance complaint. You will be notified upon your departure whether a
charge has been made.
5 Age Restrictions: In order to ensure our guests enjoy a free from disturbance stay, all
corporate and non-corporate bookings require that all guests must be over the age of 18
and there is at least one person aged 21 or over staying at the apartments for each
booking. Proof of identification and date of birth will be requested on arrival by all guests
and if not presented on request, we reserve the right to cancel the booking and refuse
entry to you or members of your party.
6 Visitors: Guests are responsible for their visitors. Non-residents will not be allowed
access to the apartments after 9pm and we operate a strict no party policy. Any visitors
caught staying in the apartment NOT specified at check-in will be either evicted or a fee of
£250.00 per person / or an apartment charge to cover the additional people(s) that have
stayed after the specified leaving time of 9pm will be charged.Guests may, with the
authorisation of management bring guests into the apartment between 3pm and 9pm, The
number of guests allowed is double the apartment room capacity and must be authorised
by TBSA staff.
7 Damage: Guests are required to keep the apartment, furniture, fittings and effects in
the same condition as on arrival. Inventories and condition reports can be provided at the
start and end of the stay, if required upon request. You are required to notify us of any
damage, loss or broken items or matters requiring general maintenance. Any damage to
the apartment will be charged in full relevant to the item or items. In the event that these
are discovered after departure we will notify you or the booker within 7 days of departure
with full details, where possible photographic evidence and any charges made to your
deposit.
8 Cleanliness: We expect the apartments to be left in a reasonable state of cleanliness
and order on departure. An additional charge will be made for extra cleaning or specialist
cleaning to return the apartment to a fit state for occupation. Additional charges may
include compensation for loss of revenue or bookings in addition to cleaning and repairs.
9 Lost Property: All your possessions should be removed from the apartment on the
date of departure. We will use reasonable endeavours to retain any lost items for up to 30
days after your departure date. Email: info@thebellsleeds.com for enquiries relating to
lost items. If your possessions are found we will to the best of our ability attempt to get
them back to you, the postage charge will be charged from your deposit.
10 Storage: Where facilities are available and your own risk, storage of luggage may be
provided if you are arriving before the check-in time. We will hold luggage for a maximum
of 24 hours before or after check-in time.
(12). Additional Charges
As a guide, additional charges include, but are not limited to the following:
1 Breakages, loss or damage to the apartment or any of its contents will be charged at
the replacement charge of the item plus a 20% replacement fee. If part of a set that cannot
be replaced individually is damaged or stolen the cost of an entire replacement set will be
charged at the full rate plus 20% replacement fee.
2 Cleaning, specialist treatment charges where more than routine cleaning is required
or smoking has occurred: £250.
3 Inventory and condition reports: Free of charge.
4 Outside of specified check-in hours 3pm – 10pm: £50 additional fee.
5 Lost keys, fobs or access codes: £250
6 Call out charge for locked out Guests: £150
7 Storage of luggage – Free of charge up to a maximum of 24 hours before or after
check-in time.
8 Wi-Fi: Free of charge.
9 Dry Cleaning service: Subject to provided dry cleaners rates and charges + 20%
admin fee.
10 Laundry: Laundry machines are provided in apartments and are free of charge.
11 Concierge services are available on request and are free of charge, requests must be
reasonable.
12 Any alcohol consumed on the premises is the responsibility of the guest or apartment
booker. We do not condone alcohol consumed by anybody under the age of 18 years old.
Alcohol prices are listed in each apartment in frames, as-well as on where provided our
iPad app.
13. Netflix: Free of charge.
14. Sky HD: Subject to Sky charge rates + 20% admin fee.
15. First aid kits: Free of charge
16. Fire extinguishers being used unlawfully: £100.
(13). Health and Safety
We take the health and safety of all our guests seriously. On arrival you should familiarise
yourself with the layout of the apartment and building and the health and safety
procedures as detailed in your apartment.
First aid kits are on site and staff members have basic first aid and fire safety training. First
aid kits can be requested from the concierge and fire extinguishers are provided in the
communal areas of the building. If fire extinguishers are used unlawfully this may occur a
charge from your deposit, see (12) additional charges.
(14). Quality and Feedback
We are committed to providing quality accommodation and conduct regular audits to
ensure that high standards are maintained at the apartments. Many of the apartments are
also independently assessed through the Visit Britain Quality in Tourism scheme and
details of the star ratings awarded can be found on our website. We also welcome
feedback from our guests and appreciate any feedback on booking agents websites or
travel websites. We value this feedback which provides us with useful information on how
we can improve our services further. Please do not name staff specifically on your reviews.
(15). Complaints
In the unlikely event that you are dissatisfied with any aspect of your accommodation
please notify our staff as soon as possible in the first instance. If you do not give us the
opportunity to resolve a problem during your stay, this may affect the final outcome of any
complaint received. We aim to deliver the best possible customer service, but in the
unlikely event that you are dissatisfied with our service, please contact us by email at:
info@thebellsleeds.com
(16). Privacy
We may use your contact details to tell you about our services and apartments including
special offers that we think may be of interest to you. If you do not want us to use your
contact information please let us know by email to info@thebellsleeds.com or alternatively
tick the box removing you from mailing lists on your check-in form. All information collected
or properly obtained during the booking process will be processed in accordance with our
Privacy Policy which, with our Site Terms, is incorporated into these conditions. Our
Privacy Policy can be found on our website www.thebellsleeds.com
(17). General
We reserve the right to change these conditions from time to time. If guests are in breach
of any of these conditions, we reserve the right to request that guests vacate their
apartment immediately. These conditions shall be governed by and construed in
accordance with the laws of England and the Courts of England shall have exclusive
jurisdiction in relation to any claim, dispute or difference concerning these conditions and
any matter arising from them.
(18). TBSA Website
Reasonable care has been taken to ensure that the content of our website (and/or other
means of promotion or advertising) is correct but it is subject to amendment at any time
without notice. All content on our website (and/or other means of promotion or advertising)
is published in good faith but you acknowledge that we cannot check the accuracy of all
information and occasionally this is subject to human error. Given the above factors, we do
not warrant that any of the content on our website (and/or other means of promotion or
advertising) accurately or completely describes any of the apartments. Our website may
link to other websites, we are not responsible for the data policies of these websites and
these should be visited at your own risk. Our website (and/or other means of promotion or
advertising) will only have a general representation of the accommodation shown. Actual
apartment size, design, fixtures, furnishings and facilities may vary and can be requested
at any time. Our website does not constitute and should not be regarded as a
recommendation or endorsement of the quality, service level, qualification or (star) rating
of any accommodations made available.
TBSA Operated properties booked “Online”
(19). Your Online Booking
If you make an instant online booking, you will be taken to a confirmation screen with a
summary of your booking, including your booking reference number and the booking
conditions made up of the apartment’s payment terms, cancellation policy and check-in
procedure. Shortly after making your booking, you will also receive a full confirmation
email re-iterating this, please read this carefully.
(20). Special Requests
1 See clause 2.3
(21). Group Bookings
1 When attempting to book a group booking on www.thebellsleeds.com you will be
prompted to submit an enquiry; SACO Offline / Group conditions will then apply to your
booking /request.
(22). Payment
1 Our online payment policy is clearly displayed on our website at the time of booking
on the confirmation page and will also be provided on your confirmation email.
Secure payment is to be made via cash, or credit/debit card on arrival.Deposits
cannot be accepted in cash and you may be refused entry if a deposit cannot be
obtained from you.
2 TBSA operates as a NO-FEE service. This means we do not add any credit card
fees, service fees or hidden extra’s to the rate displayed.
3 Payments are to be made in Pounds Sterling. If booking with a rate displayed in
another currency to the rate, this will be converted into pounds sterling at the
exchange rate in force at the time of booking. We cannot be held responsible for
rate changes between booking and time of cancellation or amendment.
4 For corporate bookers with agreed credit terms, a bank transfer may be accepted:
(bank details are available on request) after making the booking online. Invoices
can also be requested for tax purposes.
5 A Security Deposit is taken to cover “additional charges “ (see clause 12), including
breakages, damages, extra cleaning and further accommodation charges incurred
during your stay, may be taken and you will be advised whether this is payable at
the time of booking or on arrival at the apartment.
6 If payment does not reach us at the required time we reserve the right to suspend
or cancel any booking made as-well as refuse entry to the building. Any late
payments will result in interest being charged at 4% above Bank of England base
rate for the period concerned.
(23). Payment of Additional Charges
See clause 2.6
(24). Pricing
When you make a reservation through our website www.thebellsleeds.com the rate you
see on your search results page at the time of booking is the rate we apply and confirm to
you. Rates are per apartment, not per person however no. of guests must be stated at
booking and are inclusive of VAT unless otherwise stated.
The rates we advertise are to the best of our knowledge correct at the date of publication
but we reserve the right to change any rates from time to time. Prior to the booking being
confirmed rates quoted are based on the rates prevailing at the time but are subject to
change. Once a booking has been confirmed we will not change the rate quoted unless
you amend the booking or our cost of supplying the accommodation changes as a result of
tax changes or currency fluctuations beyond our control.
(25). Changes, Extensions and Cancellations
Our online cancellation policy is clearly displayed on our website at the time of
request/booking, and can also be found on your confirmation email at the time of your
booking. For Changes and Extensions see clause 4.
1 Booking conditions relate to the payment and cancellation terms displayed online
when booking. These may differ between apartment type and rate booked; it is your
responsibility to read these carefully.
2. Cancellation charges relate to the date prior to arrival when we are notified of the
cancellation and will determine the cancellation charges incurred according to
apartment type and rate booked online. These notice periods also apply to early
departure, postponed arrival or reduction in the number of minimum nights stay.
3 Payment terms (also relate according) to apartment type and rate booked online.
(26). Changes by Us
See clause 5
(27). Insurance
See clause 6
(28). Liability
See clause 8
(29) Arriving and Departing
2.1 The check-in and check-out policy is clearly displayed on our website at the time of
booking and also on your confirmation email. See clauses 9.3 and 9.4
2.2 When booking live at the time of booking the arrival and checkout policies will be
stated on the property page under “essential information”, please take note of this
essential information to prevent any problems gaining access to your apartment. See
clause 9.3
(30). Departure
The procedure for departure will be confirmed on arrival, in your confirmation email and in
the black leather booklets handed to you upon check-in.
(31). Facilities and Services
See clause 10
(32). Guest Responsibility
See clause 11
(33). Additional Charges
See clause 12
(34). Health and Safety
See clause 13
(35). Quality and Feedback
See clause 14
(36). Complaints
See clause 15
(37). Privacy
See clause 16
(38). General
See clause 17
Supplier Operated properties booked “offline”
In respect of all bookings relating to apartments not operated by us, though we act as an
introductory agent on behalf of the Supplier. By making a reservation with TBSA for a
Supplier operated property, you enter into a direct (legally binding) contractual relationship
with the Supplier for the accommodation you book. From the point at which you make your
reservation, we act solely as an intermediary between you and the Supplier, transmitting
the details of your reservation to the relevant Supplier and sending you a confirmation
email for and on behalf of the Supplier. All bookings will be subject to the relevant
supplier’s terms and conditions as-well as our own. You will be notified at the time of
booking if further Supplier terms and conditions also apply to your booking.
(39). Your Booking
By proceeding to book accommodation and/or other services with TBSA, you accept that
you will be entering into a contract with the Supplier on their standard terms and
conditions. If they are provided we will endeavour (but undertake no liability to do so) to
make copies of the Supplier’s terms and conditions and make them available to you.
On completion of your offline booking and receiving your confirmation you enter into a
contract directly with the Supplier on their terms and conditions. See clause 2.1.1-2.1.4
(40). Special Requests
See clause 2.2
(41). Group Bookings
See clause 2.3
(42). Payment
See clause 2.4
(43). Security Deposit
See clause 2.5
(44). Payment of Additional Charges
1 Valid credit/debit card details must be supplied at the time of booking and/or upon
arrival to cover “additional charges “(see clause 8.6). These may be payable direct
to the Supplier in some instances. These charges will be deducted from any
Security Deposit held or from a debit/credit card supplied and any balance on the
security deposit will be refunded. A written statement of the “additional charges” will
be sent to you upon request. In the event that payment under a debit/credit card is
declined, or no card details are provided, we reserve the right to invoice the booker
or guest directly for the full amount.
2 The additional charges for products and services provided by our Suppliers are
available on request when making a reservation and/or upon arrival.
(45). Pricing
See clause 3
(46). Changes, Extensions and Cancellations
See clause 4
(47). Notice Period
The online cancellation policies relating to specific suppliers may vary can be provided at
the time of request/booking. For changes and extensions see clause 4
(48). Changes by Us
See clause 5
(49). Insurance
See clause 6
(50). Website
See clause 7
(51). Liability
1 Our Supplies act as agents for us, other than our general management and booking
obligations detailed in these conditions, we shall not be liable to any party for any
amounts in relation to any acts or omissions or any damage or problem arising
under or in relation to that contract with the relevant Supplier. TBSA can accept no
liability whatsoever for any death, personal injury, loss or damage of any kind to the
the Booker/you/your/guest, unless caused by our own negligence. Insofar as we are
found to have any liability to the The Booker/you/your/guest in relation to our role as
introductory Agent in arranging the booking, then our liability shall be limited, to the
fullest extent permitted by law, in all cases to £1000.
2 Whether the property you stay at charges you (or has charged you) for your room,
or we are facilitating the payment of the room price, you agree and acknowledge
that the property is at all times responsible for the collection, withholding, remittance
and payment of the applicable taxes due on the total amount of the room price to
the relevant tax authorities. TBSA is not liable or responsible for the remittance,
collection, withholding or payment of the relevant taxes due on the room price to the
relevant tax authorities.
For more detail see clause 8.
(52) Your Accommodation
See clause 9.1
(53). Arriving and Departing –
See clause 9.2
(54). Facilities and Services
The facilities and services provided by our Suppliers can be provided on request at the
time of booking and/or upon arrival and in your confirmation email.
(55). Guest(s) Responsibility
Guests are expected to comply with all regulations for use of the apartment. If any guest
breaches any of these conditions or the regulations, We or the Supplier may reserve the
right to request a guest vacate their apartment immediately without refund.
See clause 2.1 – 2.4
(56). Special Requests
See clause 2.2
(57). Group Bookings
See clause 2.3
(58). Payment
See clause 2.4
(59). Security Deposit
See clause 2.5
(60). Payment of Additional Charges
See clause 2.6
(61). Pricing
See clause 3
(62). Changes, Extensions and Cancellations
See clause 4
(63). Booking Conditions
See clause 25.1 – 25.4
(64). Changes by Us
See clause 4
(65). Insurance
See clause 6
(66). Website
See clause 18
(67). Liability
See clause 8
(68). Your Accommodation
See clause 9.1
(69). Arriving and Departing
See clause 9.2
(70). Facilities and Services
See clause 53
(71). Guest Responsibility
See clause 54
(72). Additional Charges
See clause 55
(73). Health and Safety
See clause 56
(74). Quality and Feedback
See clause 57
(75). Complaints
See clause 58
(76). Privacy
See clause 16
(77). General
See clause 17
