Frequently asked questions

FAQ

Q: WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES AT THE BELLS?

A: Check-in times are from 3pm on the day of your arrival, we kindly request that guests contact us prior to arrival to let us know their arrival time so we can complete your check-in as smoothly and promptly as possible. Check-out is 11am on your departure date. A 12pm check-out can be arranged subject to availability and is an additional £50.00 fee payable on arrival – please contact reception if you require this.

Q: IS THERE PARKING AT THE BELLS?

A: The Bells Serviced Apartments have an exclusive discount agreement with our nearest car park for all our guests. The address is the NCP Carpark Leeds, The Markets, LS2 7DF (less than 5 minutes walk away from The Bells). Please note the car park closes at 11pm and re-opens at 6am, if you are needing to travel within the closing times we recommend you make alternate arrangements.
Our address is 6 Church Row, Leeds, LS2 7HD and we are also a short walk from Leeds train station.

Q: DO YOU HAVE WI-FI AT THE APARTMENTS?

A: Complimentary Wi-Fi is available in all apartments with internet access codes displayed on your access slip provided on check-in.

Q: CAN I BRING ADDITIONAL GUESTS INTO MY APARTMENT?

A: Additional guests over the room capacity are not allowed.

The only guests that are allowed to stay in the apartment are those that are from the same household or the same support bubble until after 21st June 2021. 

After this date, if guests wish to bring additional guests into the apartment they must submit a request by emailing enquiries@thebellsleeds.com with their reservation number in advance before their booking date. 

The Bells Management reserve the right to refuse entry to additional guests and guests who do bring additional guests into the apartment without authorisation may be fined.

Q: WHAT HAPPENS IF MY HOT TUB IS NOT READY ON ARRIVAL?

A: For the benefit of our guests we may change the water in the hot tubs on the day of arrival to ensure the water is clear, clean and at our expected level of excellence. On these occasions, we cannot guarantee the optimum temperature of the water on arrival however we will make sure guests are informed immediately upon check-in and given a complimentary bottle of prosecco in these situations. Please note that we change the water for hygiene reasons and will not be held responsible if the hot tub is not available for immediate use

 ** In winter months and cold weather the hot tubs may take slightly longer to reach optimum temperature**

Q: IS THERE DISABLED ACCESS?

A: The Bells serviced apartments are over several floors and as we do not have a lift we have limited disabled access. 

Q: DO YOU TAKE A DEPOSIT AND ID?

A: £100 pre-authorised card deposit is taken on arrival to cover any incidentals, accidental damages, additional charges or items that may go missing during your stay. Photographic ID from all guests in your party (either UK Driving License or valid Passport) is also required for our records only. Your pre-authorised deposit is held and returned to your card by Worldpay and takes 3-5 days, however, this can take up to 10 working days from your departure date. 

Q: WHAT HAPPENS IF I CANCEL MY BOOKING? 

A: You can cancel free of charge up to 7 days before your arrival day, after that the cancellation fee is 100% of the amount.

We realise sometimes circumstances can change and if you have booked DIRECTLY with us and have an alternative date you would like to swap your stay to we will endeavour to fulfil your request. This is NOT available through third-party booking agencies. Booking alteration is subject to availability, a £50.00 administration charge and the date must be re-assigned within 1 month of your original booking date. A booking may only be amended once per guest otherwise all other cancellation policies apply. 

Q: IS SMOKING OR VAPING ALLOWED IN THE BELLS APARTMENTS?

A: Smoking or vaping is not permitted in any apartment. If we find evidence of smoking or vaping within any apartment (this includes the smell of smoke or vape on any furnishings or decor) a fumigation fee of £250.00 will be deducted directly from your deposit. Smoking or vaping is allowed on the balcony only. Please be advised E-cigarette smoke (vape) will set off the alarms within the building, if we are called to turn the alarm off or reset the full system there is a £50.00 charge.

There is a strict no-smoking rule in the hot tubs.

Q: WHAT HAPPENS IF I LOSE MY KEY?

A: Guests will be provided with two sets of keys and codes per apartment at The Bells. It is your responsibility to ensure you are in possession of these at all times and that they are returned at the end of your stay. If you lose your keys or do not return all sets of keys on departure an additional charge of £250.00 will be made for replacement keys and a new apartment lock. Reception is contactable between 10am-10pm, if we are required to provide access due to forgotten keys or codes out of these hours an additional fee of £50.00 will be charged (this will be taken from your deposit immediately). We encourage all guests to leave their apartment keys in the secure key boxes if they are leaving the venue. 

You MUST contact reception immediately if you have lost your keys.

Q: IS THERE A LOCAL SHOP NEARBY?

A: There is a Sainsbury local less than 5 minutes walk away at Brewery Wharf where you can buy everything you may need for your stay (6 Brewery Place, Leeds, LS10 1NE).

Q: HOW OFTEN IS THE APARTMENT CLEANED?

A: Your apartment is cleaned daily unless stated otherwise. Housekeeping includes linen/towel change and general cleaning of the apartment.

Q: WHAT HAPPENS IF ANOTHER APARTMENT IS MAKING TOO MUCH NOISE?

A: Guests are required to behave in a responsible manner, respect the apartment and their fellow guests and keep noise to a minimum between the hours of 10pm and 8am. This includes causing any sort of nuisance or disruption to fellow guests, use of threatening or abusive behaviour towards a member of staff on the phone, in writing or in person, use of threatening or abusive behaviour to local residents. Guests are not permitted to use the apartment for any illegal or immoral purposes. An additional charge of £150.00 will be made if the Management team is called out in response to a sound or nuisance complaint. If you have any problems please contact the reception or emergency contact number immediately.

Q: AM I ALLOWED PETS?

A: Pets are not allowed in any apartment by guests or their visitors at The Bells. Please do ask if you need any advice on other pet-friendly accommodation in Leeds.

Q: AM I ALLOWED CHILDREN?

The Bells serviced apartments are not child-friendly apartments due to design and location. We only accept children over the age of 14 years old and they must be accompanied by a parent or guardian for the stay.

Please note* The apartments are not to be used for photography or videography purposes without prior written consent from management.