Terms & Conditions

These conditions govern all bookings made with APN Hotel Group Ltd trading as The Bells

Serviced Apartments registered in England under number 10652999 whose registered

office is at 1 Commercial Court, Briggate, Leeds, West Yorkshire, LS1 6ER.

 

You accept these conditions yourself and on behalf of all members of your party whether

you are booking as a guest or on behalf of others. In addition by visiting or using our

website you agree to comply with the Site Terms.

Interpretation

(1). Definitions: In these conditions the following definitions apply:

TBSA/us/we/our: The Bells Serviced Apartments

The Booker/you/your/guest: The person using services provided by TBSA

The Group/Group Bookings: A booking of two or more apartments in the same property or

a number of properties made as one booking across the APM group.

The Supplier: The operator of property/properties/accommodation not operated by TBSA

Booking Conditions: The payment and cancellations terms applicable when booking TBSA

Offline: A booking/enquiry made with TBSA, via telephone, live chat or via email.

Online: A booking/enquiry made with TBSA via any third party booking websites

Property: The physical building being provided for your accommodation.

Apartment: To the specific apartment provided within TBSA property for your

accommodation

Visitors: People visiting the person/people staying in apartments provided by TBSA.

TBSA Operated Properties booked “offline”

(2). Your Booking                           

1  Any booking, made offline, will only come into existence when your confirmation has

been dispatched by us. Upon completing your booking and receiving your confirmation you

enter into a contract with TBSA on our stated terms and conditions.

2  Restrictions may apply in certain locations including, but not limited to, minimum night

stay, reason for stay and age restrictions; you will be advised of these at the time of

booking where applicable. We reserve the right to refuse any booking at any time.

3  All guest names and contact telephone numbers are required at the time of booking

including whether they are adults or minors.  

4  As soon as your confirmation is received, please check the details carefully. If anything

is not correct you should tell us immediately. However, we regret we cannot accept any

liability if we are not notified of any inaccuracy in the documentation. If there is an error in

the confirmation or requested invoice, we reserve the right to correct it as soon as we

become aware of it and will do so within 7 days of issue of the confirmation or invoice or, if

your arrival date is within 7 days of booking, no later than 24 hours before your arrival

date. 


(2.2). Special Requests


We will endeavour to do everything we can to help guests with special requirements.

Please ensure we are made aware in writing, of any special requirements at time of

booking so we can help you select the most suitable apartment for your needs. Although

we will endeavour to meet any reasonable requests no guarantees can be given that any

request will be met. Conditional bookings cannot be accepted i.e. any booking which is

specified to be conditional on the fulfilment of a particular request. 

(2.3). Group Bookings

Special conditions may apply and these will be advised at the time of booking.

Cancellation charges and notice periods may differ to those in clause 4.8/4.9 and will be

advised at the time of request.

(2.4). Payment

Payment is required in full at the time of check-in plus a £250.00 pre-authorised card

deposit unless otherwise agreed. If payment is not authorised or paid in full we reserve the

right to suspend or cancel any booking made. 

Payment should be made in Pounds Sterling by Credit or Debit card. There is no

transaction fee on Visa Debit Card or Maestro/ Solo payments. Credit card details must

match the security checks. We may pass your debit/credit card details to a third party to

process any payments. Credit card fees are not refundable in any circumstances. Bank

Transfers are accepted but bookings must be paid in full 7 days in advance of the booking

date (bank details are available on request).

Non-refundable booking payments may be taken at any time from when the booking is

made up to the date of stay.

(2.5). Security Deposit

A Security Deposit of £250.00 minimum to cover “additional charges “ (see clause 12),

including breakages, damages, extra cleaning and further accommodation charges

incurred during your stay, may be taken and you will be advised whether this is payable at

the time of booking or on arrival at the apartment. 

(2.6). Payment of Additional Charges

Valid credit/debit card details must be supplied at the time of booking and/or upon arrival

at the apartments to cover “additional charges “(see clause 12). These charges will be

deducted from any Security Deposit held or from a debit/credit card supplied and any

balance on the security deposit will be authorised to be refunded on your check-out date,

please note that the funds are held with WorldPay and not with ourselves, and funds can

take between 3 – 10 working days to be returned. A written statement of the “additional

charges” will be sent to you on departure upon request.

(3). Pricing

The rates we advertise are to the best of our knowledge correct at the date of publication

but we reserve the right to change any rates from time to time. Prior to the booking being

confirmed rates quoted are based on the rates prevailing at the time but are subject to

change dependent on events being held within the city or the night of the week.Once a

booking has been confirmed we will not change the rate quoted unless you amend the

booking or our cost of supplying the accommodation changes as a result of tax changes or

currency fluctuations beyond our control. VAT is charged at the rate in force at the time of

booking. 

(4). Changes, Extensions and Cancellations

1 All requests for changes, extensions and cancellations must be made in writing via

email or you will be liable to pay us the full amount of the booking.


2 Changes; If you wish to change any detail of your confirmed booking we will do our

best to make the change subject to an administration fee of £50 plus VAT per

booking which will be payable to us once any change has been made together with

any other resulting costs which may result in an increase or decrease in rate

depending on the date and length of stay. Changes to the arrival date to later than

the original date confirmed will be treated as a cancellation under Clause 6/7/8/9

below. All changes of date are subject to availability. Should any change be

rejected, the original booking will be re-instated. Name changes will not incur any

charges or administration fee. Changes to the departure date which result in a

reduction in the length of stay will be subject to the full booking rate.

3. Extensions; If you wish to extend a stay please give us as much notice as possible

in order to facilitate your request. All extensions are subject to availability. 

4 Where notice to extend a stay has been given, we reserve the right to take all

additional payments and charges from any credit/debit card used to make the

original booking.

5 TBSA reserves the right to treat an early departure or reduction in the number of

nights or apartments booked as a cancellation and apartments may be re-let and

cancellation charges will apply. Non-arrivals will be treated as a cancellation and

you will not be entitled to any refunds.

6 Transaction fees are not refundable in the event of a cancellation.

7 Cancellations; Cancellations requested 7 days prior to check-in will not occur any

charge unless your booking is non-refundable, please see 2.4.Booking agents offer

different cancellation policies, TBSA will do their best to agree to their terms, please

see below.

8 Notice Period; cancellation charges relate to the arrival date and when we are

notified of the cancellation and will determine the cancellation charges incurred

according to the scale below. 

• 7 days or less notice from the check-in time of 11am on the first day of arrival will be

charged at 100% of your total booking fee.

• Various booking agents that TBSA works in accordance with offer variants of

cancellation policies.Certain booking agents will allow guests who book with us a 1 hour

free cancellation window from when the reservation is made to cancel without being

subject to a fee.TBSA can not guarantee this for all booking agents and this should be

checked with your booking agent at the time the reservation is made.

• For bookings longer than 30 nights additional deposits and cancellation fees apply.

Notice period for changes and cancellations is 14 days or more.

 

These notice periods also apply to early departure, postponed arrival or reduction in the

number of minimum night’s stay.

For group bookings the minimum notice period and the cancellation charge per apartment,

regardless of length of stay, is the same as for stays of 30 nights or more.


(5). Changes by Us

1 We do not expect to have to make any changes to your booking however

occasionally bookings have to be changed, cancelled or errors in information or

other details corrected and we reserve the right to do so. If this does happen, we

will contact you by telephone or email where reasonably possible. If a change has


to be made or your booking has to be cancelled we will, if possible, offer you an

alternative apartment of similar type and standard in a similar location for the same

period. If the alternative apartment is advertised at a lower price, you will receive a

refund of the price difference. However, if the alternative apartment is at a higher

price the new price will be payable. If TBSA has no alternative apartments available

and you have booked through a travel agent, we will to the best of our ability

attempt to relocate you to another hotel but this cannot be guaranteed and depends

on the other hotel’s rates and availability. If you do not wish to accept a change or

any alternative apartment offered or we cannot offer you a suitable alternative

apartment, you may be entitled to cancel your booking and receive a refund unless

this is the result of an Event beyond our Control – see below. You should tell us as

soon as possible whether you wish to accept any change or alternative apartment

offered or alternatively if you want a refund. 

 

2 Events beyond our Control include but are not limited to the following: act of God,

outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of

any government or authority (including but not limited to refusal or revocation of any

licence or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic,

interruption or failure of a utility service (including but not limited to electricity, gas,

water or telecommunications), renovations and building work undertaken at the

property or in the local area, strikes, lockouts or boycotts, embargo, blockade.

(6). Insurance

TBSA does not hold not responsible for the theft and/or damage of your personal

belongings during your stay in any apartment booked. Safes are provided in each

apartment and are used at your own risk. TBSA will not be held liable for forgotten safe

codes or thefts. Therefore you are advised to ensure you have appropriate insurances in

place. In addition you are advised to ensure you have appropriate travel insurance to

cover cancellation and medical expenses.

(7). Website 

Reasonable care has been taken to ensure that the content of our website (and/or other

means of promotion or advertising) is correct but it is subject to amendment at any time

without notice. All content on our website (and/or other means of promotion or advertising)

is published in good faith. Given the above factors, we do not warrant that any of the

content on our website (and/or other means of promotion or advertising) accurately or

completely describes any of the apartments. Our website may link to other websites and

we are not responsible for the data policies, content or security of these linked websites. 

TBSA reserves the right to refuse online promotions used in conjunction with bookings

made if the promotion has expired and not been removed or updated on the website.

Our website (and/or other means of promotion or advertising) will only have a general

representation of the accommodation shown. Actual apartment size, design, fixtures,

furnishings and facilities may vary. Our website does not constitute and should not be

regarded as a recommendation or endorsement of the quality, service level, qualification

or (star) rating of any accommodations made available.

(8). Liability

1 We are responsible for our own operated apartments, subject to the following

conditions. 


2 All warranties, conditions and other terms implied by statute or common law or

otherwise are, to the fullest extent permitted by law, excluded from any contract with

us and these conditions shall apply in their place. However, nothing in these terms

and conditions will affect your statutory rights if you are a consumer. Nothing in

these terms and conditions limits or excludes our liability for death or personal

injury resulting from negligence; or for any damage or liability incurred by you as a

result of fraud or fraudulent misrepresentation by us, or any liability that cannot by

law be excluded.

 

3 Subject to the limitations set out in these terms and conditions and to the extent

permitted by law, we shall only be liable for direct damages actually suffered, paid

or incurred by you due to an attributable shortcoming of our obligations in respect to

our services, up to an aggregate amount of the aggregate cost of your reservation

as set out in the confirmation email (whether for one event or series of connected

events).

 

4 However and to the extent permitted by law, neither we nor any of our officers,

directors, employees, representatives, subsidiaries, affiliated companies,

distributors, affiliate (distribution) partners, licensees, agents or others involved in

creating, sponsoring, promoting, or otherwise making available the site and its

contents shall be liable for (i) any punitive, special, indirect or consequential loss or

damages, any loss of production, loss of profit, loss of revenue, loss of contract,

loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating

to the (descriptive) information (including rates, availability and ratings) of the

accommodation as made available on our website, (iii) the services rendered or the

products offered by the supplier or other business partners, (iv) any (direct, indirect,

consequential or punitive) damages, losses or costs suffered, incurred or paid by

you, pursuant to, arising out of or in connection with the use, inability to use or delay

of our website, or (v) any (personal) injury, death, property damage, or other (direct,

indirect, special, consequential or punitive) damages, losses or costs suffered,

incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross)

negligence, willful misconduct, omissions, non-performance, misrepresentations,

tort or strict liability by or (wholly or partly) attributable to the accommodation or any

of our other business partners (including any of their employees, directors, officers,

agents, representatives or affiliated companies) whose products or service are

(directly or indirectly) made available, offered or promoted on or through the

website, including any (partial) cancellation, overbooking, strike, force majeure or

any other event beyond our control.

 

5 If you are booking for, as or on behalf of a business or business employee, that

business shall indemnify us against all liabilities, costs, expenses, damages and

losses (including any direct or indirect consequential losses, loss of profit, loss of

reputation and all interest, penalties and legal and other reasonable professional

costs and expenses) suffered or incurred by us arising out of or in connection with

your, or your business’s, breach or negligent performance or non-performance of

these terms and conditions. If you are booking for, as, or on behalf of a business or

business employee, our total liability in contract, tort (including negligence or breach

of statutory duty), misrepresentation, restitution or otherwise arising in connection

with the performance or contemplated performance of your booking shall be limited

to the fees paid to us under your booking. 

 

 


(9.1) Your Accommodation

All apartments are occupied as serviced apartments and are only to be used as temporary

or holiday accommodation for you, or your organisation. They are not for use as the

principal, additional home or residence of guests; you will not be entitled to a tenancy or an

assured shorthold or assured tenancy. No relationship of landlord and tenant is created

and no statutory security of tenure exists now or when the period of occupation ends. If

you or any member of your party fails to vacate at the end of the period you will be

charged the appropriate accommodation charges for the continued period of occupation.

No persons other than the named guests at check-in have the right to use the apartment.

These conditions constitute an excluded agreement under S(3A)(7)(a)of the Protection

from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy

under the Housing Act 1988 (as amended). The maximum guests in an apartment is

determined by the number of beds in the apartment. If the maximum number is exceeded

then we may refuse access to the accommodation and/or reserve the right to charge for

additional apartments and guests. See 11(4) for additional guest charge details.

 

(9.2) Arriving and Departing

The specific arrival and departure policy should be requested at the time of booking and

will be stated on the confirmation email or call. Arrival or late departure may be available

for an additional charge but cannot be guaranteed unless booked from the night before

arrival or for the night after departure. We reserve the right to change check-in times

dependent on time of year at our will.

(9.3) Access to Your Apartment;

Key collection details will be provided to you (via your booker where applicable) prior to

arrival either via email from us or telephone. Many apartments do not have reception

desks and you will be given a code to enter the building and details of key collection once

your booking is confirmed. It is essential that you have this information with you on arrival

and, where notified, contact us in advance to confirm the arrival procedure. Access

Statements are available for all TBSA operated properties; please ask us for a copy at the

time of booking if required.

(9.4) Departure

The procedure for departure will be confirmed on arrival with you or via confirmation email.

Guests are welcome to vacate the premises at any time after check-in up until the proper

given departure time stated in the confirmation email. All keys to apartments must be

returned to either staff of the premises or in the key boxes where they were obtained.

Failure to do so may result in a fine for unreturned keys. See 12.

 

(10)   Facilities and Services

 

1     Cleaning: Your apartment is cleaned daily unless otherwise agreed by staff. The day

your cleaning is scheduled will be advised on arrival. Weekly housekeeping includes

linen/towel change and general cleaning.  

 

2     Maintenance: Routine maintenance is carried out regularly by our Management team;

however, occasionally we may need access to your apartment to carry out essential

maintenance. We will normally try to give you 24 hours notice except in the event of an

emergency when we require immediate access.

 

3     SKY TV, If sky is installed in your apartment, premium channels and charges made

through the sky box will be billed from your security deposit taken on check-in.


4     Internet Access: Available complimentary in all apartments. Information about Internet

access will be provided at time of booking and on arrival, we do not accept responsibility

for loss of internet and is provided as an extra not an essential.

5     Security: Guests will be provided with a set of keys and access codes to the property

and the apartment. It is your responsibility to ensure you are in possession of these at all

times and that they are returned at the end of your stay. An additional charge of £250.00

will be made for replacement keys and lock. If we are required to provide access due to

forgotten codes or keys an additional fee of £150.00 will be charged.

This will be taken from your deposit immediately.It is important that a staff member is

informed immediately about loss of keys, and TBSA recommends leaving them in the

security boxes if you are to leave the building for any reason. Guests leaving before the

check-out time where a manager cannot be found on site should leave the apartment keys

in the box in which they were found and to depart the building in your own time.

 

6     Interruption to services: We will make every effort to ensure that guests enjoy a

peaceful stay, however, we cannot guarantee or be held responsible for any failure or

interruption of services to the apartment or the building, including electricity, air

conditioning, water or any damage to telephone, broadband/ internet and other

communications, including disruption or noise caused as a result of repair works being

carried out in another part of the property or from other guests in the property. Where we

are made aware of such failure or interruption we will endeavour to rectify such services

within a reasonable period of time at our apartments.

 

7     Guest Services: Our guest services team is available to ensure your stay is as

comfortable and enjoyable as possible. Contact details and working hours are provided on

arrival. We will to the best of our ability try to facilitate guests requests but cannot

guarantee this.

8 Netflix: Netflix is provided on all main televisions in each apartment. This, like the

internet access is provided as an extra not an essential and we will not be held liable for

the service not working.

 

(11)   Guest Responsibility

 

1     Guests are expected to comply with any regulations for use of the apartment. These

are available on arrival, usually in the Guest Information Folder, in the apartment. If any

guest breaches any of these conditions or the regulations, we reserve the right to request

a guest vacate their apartment immediately without refund and you may be subject to a

charge from your deposit. 

 

2     Smoking: Smoking is not permitted inside any apartments. if we find evidence of

smoking within any apartment – this includes the smell of smoke on any furnishings or

decor or tampering with smoke detection devices – a fumigation fee of £250.00 will be

taken direct from your deposit. Smoking is permitted on balconies if your apartment has

one where an ash tray is provided. This will be pointed out to you on check-in if applicable.

 

3     Pets: Pets are not allowed in any apartment or apartment building under any

circumstances. Any guests found to be bringing pets into the apartments without

authorisation may be subject to a charge from your deposit.

 


4     Nuisance: Guests are required to behave in a responsible manner, respect the

apartment and their fellow guests and keep noise to a minimum between the hours of 9pm

and 8am. This includes causing any sort of nuisance or disruption to fellow guests or using

threatening or abusive behaviour towards a member of staff on the phone, in writing or in

person. Guests are not permitted to use the apartment for any illegal or immoral purposes.

An additional charge of £150.00 will be made if the Management team is called out in

response to a nuisance complaint. You will be notified upon your departure whether a

charge has been made.

 

5     Age Restrictions: In order to ensure our guests enjoy a free from disturbance stay, all

corporate and non-corporate bookings require that all guests must be over the age of 18

and there is at least one person aged 21 or over staying at the apartments for each

booking. Proof of identification and date of birth will be requested on arrival by all guests

and if not presented on request, we reserve the right to cancel the booking and refuse

entry to you or members of your party.

6     Visitors: Guests are responsible for their visitors. Non-residents will not be allowed

access to the apartments after 9pm and we operate a strict no party policy. Any visitors

caught staying in the apartment NOT specified at check-in will be either evicted or a fee of

£250.00 per person / or an apartment charge to cover the additional people(s) that have

stayed after the specified leaving time of 9pm will be charged.Guests may, with the

authorisation of management bring guests into the apartment between 3pm and 9pm, The

number of guests allowed is double the apartment room capacity and must be authorised

by TBSA staff.

 

7     Damage: Guests are required to keep the apartment, furniture, fittings and effects in

the same condition as on arrival. Inventories and condition reports can be provided at the

start and end of the stay, if required upon request. You are required to notify us of any

damage, loss or broken items or matters requiring general maintenance. Any damage to

the apartment will be charged in full relevant to the item or items. In the event that these

are discovered after departure we will notify you or the booker within 7 days of departure

with full details, where possible photographic evidence and any charges made to your

deposit.

 

8     Cleanliness: We expect the apartments to be left in a reasonable state of cleanliness

and order on departure. An additional charge will be made for extra cleaning or specialist

cleaning to return the apartment to a fit state for occupation. Additional charges may

include compensation for loss of revenue or bookings in addition to cleaning and repairs.

 

9     Lost Property: All your possessions should be removed from the apartment on the

date of departure. We will use reasonable endeavours to retain any lost items for up to 30

days after your departure date. Email: info@thebellsleeds.com for enquiries relating to

lost items.  If your possessions are found we will to the best of our ability attempt to get

them back to you, the postage charge will be charged from your deposit.

 

10   Storage: Where facilities are available and your own risk, storage of luggage may be

provided if you are arriving before the check-in time. We will hold luggage for a maximum

of 24 hours before or after check-in time.

(12). Additional Charges

 

As a guide, additional charges include, but are not limited to the following:


1     Breakages, loss or damage to the apartment or any of its contents will be charged at

the replacement charge of the item plus a 20% replacement fee. If part of a set that cannot

be replaced individually is damaged or stolen the cost of an entire replacement set will be

charged at the full rate plus 20% replacement fee.

2     Cleaning, specialist treatment charges where more than routine cleaning is required

or smoking has occurred: £250.

3     Inventory and condition reports: Free of charge.

4     Outside of specified check-in hours 3pm – 10pm: £50 additional fee.

5     Lost keys, fobs or access codes: £250 

6     Call out charge for locked out Guests: £150 

7     Storage of luggage – Free of charge up to a maximum of 24 hours before or after

check-in time.

8     Wi-Fi: Free of charge.

9   Dry Cleaning service: Subject to provided dry cleaners rates and charges + 20%

admin fee.

10 Laundry: Laundry machines are provided in apartments and are free of charge.

11 Concierge services are available on request and are free of charge, requests must be

reasonable.

12 Any alcohol consumed on the premises is the responsibility of the guest or apartment

booker. We do not condone alcohol consumed by anybody under the age of 18 years old.

Alcohol prices are listed in each apartment in frames, as-well as on where provided our

iPad app.

13. Netflix: Free of charge.

14. Sky HD: Subject to Sky charge rates + 20% admin fee.

15. First aid kits: Free of charge

16. Fire extinguishers being used unlawfully: £100.

 

(13). Health and Safety

We take the health and safety of all our guests seriously. On arrival you should familiarise

yourself with the layout of the apartment and building and the health and safety

procedures as detailed in your apartment.

First aid kits are on site and staff members have basic first aid and fire safety training. First

aid kits can be requested from the concierge and fire extinguishers are provided in the

communal areas of the building. If fire extinguishers are used unlawfully this may occur a

charge from your deposit, see (12) additional charges.

(14). Quality and Feedback

We are committed to providing quality accommodation and conduct regular audits to

ensure that high standards are maintained at the apartments. Many of the apartments are

also independently assessed through the Visit Britain Quality in Tourism scheme and

details of the star ratings awarded can be found on our website. We also welcome

feedback from our guests and appreciate any feedback on booking agents websites or

travel websites. We value this feedback which provides us with useful information on how

we can improve our services further. Please do not name staff specifically on your reviews.

(15). Complaints

In the unlikely event that you are dissatisfied with any aspect of your accommodation

please notify our staff as soon as possible in the first instance. If you do not give us the

opportunity to resolve a problem during your stay, this may affect the final outcome of any

complaint received. We aim to deliver the best possible customer service, but in the


unlikely event that you are dissatisfied with our service, please contact us by email at:

info@thebellsleeds.com 

(16). Privacy

We may use your contact details to tell you about our services and apartments including

special offers that we think may be of interest to you. If you do not want us to use your

contact information please let us know by email to info@thebellsleeds.com or alternatively

tick the box removing you from mailing lists on your check-in form. All information collected

or properly obtained during the booking process will be processed in accordance with our

Privacy Policy which, with our Site Terms, is incorporated into these conditions. Our

Privacy Policy can be found on our website www.thebellsleeds.com

(17). General

We reserve the right to change these conditions from time to time. If guests are in breach

of any of these conditions, we reserve the right to request that guests vacate their

apartment immediately. These conditions shall be governed by and construed in

accordance with the laws of England and the Courts of England shall have exclusive

jurisdiction in relation to any claim, dispute or difference concerning these conditions and

any matter arising from them.

 

(18). TBSA Website

Reasonable care has been taken to ensure that the content of our website (and/or other

means of promotion or advertising) is correct but it is subject to amendment at any time

without notice. All content on our website (and/or other means of promotion or advertising)

is published in good faith but you acknowledge that we cannot check the accuracy of all

information and occasionally this is subject to human error. Given the above factors, we do

not warrant that any of the content on our website (and/or other means of promotion or

advertising) accurately or completely describes any of the apartments. Our website may

link to other websites, we are not responsible for the data policies of these websites and

these should be visited at your own risk. Our website (and/or other means of promotion or

advertising) will only have a general representation of the accommodation shown. Actual

apartment size, design, fixtures, furnishings and facilities may vary and can be requested

at any time. Our website does not constitute and should not be regarded as a

recommendation or endorsement of the quality, service level, qualification or (star) rating

of any accommodations made available.

TBSA Operated properties booked “Online”

(19). Your Online Booking

If you make an instant online booking, you will be taken to a confirmation screen with a

summary of your booking, including your booking reference number and the booking

conditions made up of the apartment's payment terms, cancellation policy and check-in

procedure. Shortly after making your booking, you will also receive a full confirmation

email re-iterating this, please read this carefully.

(20). Special Requests

1     See clause 2.3

(21). Group Bookings

1     When attempting to book a group booking on www.thebellsleeds.com you will be

prompted to submit an enquiry; SACO Offline / Group conditions will then apply to your

booking /request.


(22). Payment

1 Our online payment policy is clearly displayed on our website at the time of booking

on the confirmation page and will also be provided on your confirmation email.

Secure payment is to be made via cash, or credit/debit card on arrival.Deposits

cannot be accepted in cash and you may be refused entry if a deposit cannot be

obtained from you.

2 TBSA operates as a NO-FEE service. This means we do not add any credit card

fees, service fees or hidden extra’s to the rate displayed.

3 Payments are to be made in Pounds Sterling. If booking with a rate displayed in

another currency to the rate, this will be converted into pounds sterling at the

exchange rate in force at the time of booking. We cannot be held responsible for

rate changes between booking and time of cancellation or amendment.

4 For corporate bookers with agreed credit terms, a bank transfer may be accepted:

(bank details are available on request) after making the booking online. Invoices

can also be requested for tax purposes.

5 A Security Deposit is taken to cover “additional charges “ (see clause 12), including

breakages, damages, extra cleaning and further accommodation charges incurred

during your stay, may be taken and you will be advised whether this is payable at

the time of booking or on arrival at the apartment. 

6 If payment does not reach us at the required time we reserve the right to suspend

or cancel any booking made as-well as refuse entry to the building. Any late

payments will result in interest being charged at 4% above Bank of England base

rate for the period concerned.

(23). Payment of Additional Charges

See clause 2.6

(24). Pricing

When you make a reservation through our website www.thebellsleeds.com the rate you

see on your search results page at the time of booking is the rate we apply and confirm to

you. Rates are per apartment, not per person however no. of guests must be stated at

booking and are inclusive of VAT unless otherwise stated.

The rates we advertise are to the best of our knowledge correct at the date of publication

but we reserve the right to change any rates from time to time. Prior to the booking being

confirmed rates quoted are based on the rates prevailing at the time but are subject to

change. Once a booking has been confirmed we will not change the rate quoted unless

you amend the booking or our cost of supplying the accommodation changes as a result of

tax changes or currency fluctuations beyond our control.

(25). Changes, Extensions and Cancellations

Our online cancellation policy is clearly displayed on our website at the time of

request/booking, and can also be found on your confirmation email at the time of your

booking. For Changes and Extensions see clause 4.

1 Booking conditions relate to the payment and cancellation terms displayed online

when booking. These may differ between apartment type and rate booked; it is your

responsibility to read these carefully.

2. Cancellation charges relate to the date prior to arrival when we are notified of the

cancellation and will determine the cancellation charges incurred according to

apartment type and rate booked online. These notice periods also apply to early

departure, postponed arrival or reduction in the number of minimum nights stay.

3 Payment terms (also relate according) to apartment type and rate booked online.


(26). Changes by Us

See clause 5

(27). Insurance

See clause 6

(28).   Liability

See clause 8

(29)   Arriving and Departing

 

2.1 The check-in and check-out policy is clearly displayed on our website at the time of

booking and also on your confirmation email. See clauses 9.3 and 9.4

 

2.2 When booking live at the time of booking the arrival and checkout policies will be

stated on the property page under “essential information”, please take note of this

essential information to prevent any problems gaining access to your apartment. See

clause 9.3

 

(30). Departure

The procedure for departure will be confirmed on arrival, in your confirmation email and in

the black leather booklets handed to you upon check-in.

(31). Facilities and Services

See clause 10

(32). Guest Responsibility

See clause 11

(33). Additional Charges

See clause 12

(34). Health and Safety

See clause 13

(35). Quality and Feedback

See clause 14

(36). Complaints

See clause 15

(37). Privacy

See clause 16

(38). General

See clause 17

Supplier Operated properties booked “offline”

In respect of all bookings relating to apartments not operated by us, though we act as an

introductory agent on behalf of the Supplier. By making a reservation with TBSA for a

Supplier operated property, you enter into a direct (legally binding) contractual relationship

with the Supplier for the accommodation you book. From the point at which you make your

reservation, we act solely as an intermediary between you and the Supplier, transmitting

the details of your reservation to the relevant Supplier and sending you a confirmation


email for and on behalf of the Supplier. All bookings will be subject to the relevant

supplier’s terms and conditions as-well as our own. You will be notified at the time of

booking if further Supplier terms and conditions also apply to your booking. 

(39).  Your Booking

By proceeding to book accommodation and/or other services with TBSA, you accept that

you will be entering into a contract with the Supplier on their standard terms and

conditions. If they are provided we will endeavour (but undertake no liability to do so) to

make copies of the Supplier’s terms and conditions and make them available to you.

On completion of your offline booking and receiving your confirmation you enter into a

contract directly with the Supplier on their terms and conditions. See clause 2.1.1-2.1.4

                     

(40). Special Requests

See clause 2.2

(41). Group Bookings

See clause 2.3

(42). Payment

See clause 2.4

(43). Security Deposit

See clause 2.5

(44). Payment of Additional Charges

1 Valid credit/debit card details must be supplied at the time of booking and/or upon

arrival to cover “additional charges “(see clause 8.6). These may be payable direct

to the Supplier in some instances. These charges will be deducted from any

Security Deposit held or from a debit/credit card supplied and any balance on the

security deposit will be refunded. A written statement of the “additional charges” will

be sent to you upon request. In the event that payment under a debit/credit card is

declined, or no card details are provided, we reserve the right to invoice the booker

or guest directly for the full amount.

2 The additional charges for products and services provided by our Suppliers are

available on request when making a reservation and/or upon arrival.

(45). Pricing

See clause 3

(46). Changes, Extensions and Cancellations

See clause 4


(47). Notice Period

The online cancellation policies relating to specific suppliers may vary can be provided at

the time of request/booking. For changes and extensions see clause 4

(48). Changes by Us

See clause 5

(49). Insurance

See clause 6


(50). Website 

See clause 7

(51). Liability

1 Our Supplies act as agents for us, other than our general management and booking

obligations detailed in these conditions, we shall not be liable to any party for any

amounts in relation to any acts or omissions or any damage or problem arising

under or in relation to that contract with the relevant Supplier. TBSA can accept no

liability whatsoever for any death, personal injury, loss or damage of any kind to the

the Booker/you/your/guest, unless caused by our own negligence. Insofar as we are

found to have any liability to the The Booker/you/your/guest in relation to our role as

introductory Agent in arranging the booking, then our liability shall be limited, to the

fullest extent permitted by law, in all cases to £1000.

 

2 Whether the property you stay at charges you (or has charged you) for your room,

or we are facilitating the payment of the room price, you agree and acknowledge

that the property is at all times responsible for the collection, withholding, remittance

and payment of the applicable taxes due on the total amount of the room price to

the relevant tax authorities. TBSA is not liable or responsible for the remittance,

collection, withholding or payment of the relevant taxes due on the room price to the

relevant tax authorities.

For more detail see clause 8.

 

(52)     Your Accommodation

See clause 9.1

(53). Arriving and Departing –

See clause 9.2

(54). Facilities and Services

The facilities and services provided by our Suppliers can be provided on request at the

time of booking and/or upon arrival and in your confirmation email.

(55). Guest(s) Responsibility

Guests are expected to comply with all regulations for use of the apartment. If any guest

breaches any of these conditions or the regulations, We or the Supplier may reserve the

right to request a guest vacate their apartment immediately without refund. 

See clause 2.1 – 2.4


(56). Special Requests                             

See clause 2.2

(57). Group Bookings

See clause 2.3

(58). Payment

See clause 2.4


(59). Security Deposit

See clause 2.5

(60). Payment of Additional Charges

See clause 2.6

(61). Pricing

See clause 3

(62). Changes, Extensions and Cancellations

See clause 4

(63).   Booking Conditions

See clause 25.1 – 25.4

(64). Changes by Us

See clause 4

(65). Insurance

See clause 6

(66). Website 

See clause 18

(67). Liability

See clause 8

(68). Your Accommodation

See clause 9.1

(69). Arriving and Departing

See clause 9.2

(70).   Facilities and Services

See clause 53

(71). Guest Responsibility

See clause 54

(72). Additional Charges

See clause 55


(73). Health and Safety

See clause 56

(74). Quality and Feedback

See clause 57

(75). Complaints

See clause 58


(76). Privacy

See clause 16

(77). General

See clause 17